Using Your Customer Portal

Your Customer Portal is your one-stop hub for everything related to your booking. Whether you booked on Peek.com or directly with an experience provider, the link to your portal will appear in your confirmation email (and sometimes in your confirmation text message, if enabled).

Important:
Not all experience providers use the Customer Portal. Providers can choose whether to enable the portal and which features to turn on. This means some tools or options listed in this article may not be available for every customer booking.

What You Can Do in Your Customer Portal

Depending on the provider’s settings, your portal may allow you to:

• View your full booking details

• Sign required waivers

• Reschedule your booking (if the business allows it)

• Leave a review after your experience

• Watch safety or instructional videos

• View meeting location information (if applicable)

• Access your QR ticket

• See a countdown to your experience

• Read FAQs provided by the business

Your booking information including date, start time, and any need-to-know instructions — is available directly on the portal page. Below is an example of what the Customer Portal looks like on mobile. 

Viewing Your Receipt

If enabled by the provider, your Customer Portal includes a “View My Receipt” option.
This receipt appears once your payment has been processed and includes transaction details for your records. 

Where to Find Your Customer Portal Link

You may see your Customer Portal link in one or more of the following places, depending on what the provider has enabled:

1. Confirmation Page (Right After Booking)

Some providers display a portal link directly on the confirmation page after checkout.

2. Confirmation Email (Most Common)

Most providers who use the Customer Portal include a link in your confirmation email.
Look for buttons or links such as “View Details,” “Manage My Booking,” or “Open Customer Portal.”

3. Confirmation or Reminder Text Messages

If the experience provider has enabled texting and you opted in to receive text messages, you may receive a link to your portal via text message.

• Managing Your Text Preferences: If you previously opted in or out of receiving text messages during checkout, you can update this preference within your Customer Portal at any time (if enabled by the provider).