If you booked directly through a business’s website and have questions about your reservation, this article will help you understand who to contact and where to find the information you need.
Even though the business uses Peek Pro to manage their bookings, your reservation belongs to the experience provider, and they are the best source for details or changes.
Topics in this article:
Your First Step: Check Your Confirmation Email
Understanding Manual Confirmations
Need to Verify Meeting Location or Pickup Details?
Peek Protect Refund Questions
Still Can’t Find the Business’s Contact Information?
Your First Step: Check Your Confirmation Email
Most providers send an automatic confirmation email within a few moments of booking.
This email includes:
The business name
Their direct contact information (email/phone)
Your booking date and time
Meeting instructions or pickup location
Any waivers or preparation steps
A link to your Customer Portal, if enabled
If you need help with your booking, the provider listed in this email should be your first contact.
Tips for Finding the Email
Try searching for:
“Confirmation”
The business name
“Your Activity”
“Receipt”
The date of your booking
Be sure to check:
Spam/Junk folder
Promotions tab
All Mail (archived emails)
Understanding Manual Confirmations
Some providers review bookings before approving them.
If your booking requires manual approval, you’ll see a message after checkout similar to:
“Your booking is not yet confirmed.”
What happens next:
If approved → you’ll receive a confirmation email
If not approved → your payment will be refunded automatically
If you haven’t received an email yet, it may still be pending provider approval.
Most bookings are confirmed instantly. However, some operators prefer to verify availability manually. In these cases, you will receive a "Your booking is being processed" email while the request is under review.
The operator maintains control over the confirmation timing. Until they review your request, your booking will show as Pending, and a final confirmation or ticket will not be issued. Once the operator confirms or denies the request, you will receive a follow-up email with the final status.
Need to Verify Meeting Location or Pickup Details?
Your confirmation email from the business is the most accurate source for:
Meeting or departure locations
Parking instructions
What to bring
Weather or safety notes
If anything is unclear, contact the business directly using the information in their email.
Peek Protect Refund Questions
If you purchased Peek Protect during checkout: Peek Protect refunds are handled by Peek Protect, not the business or Peek.com.
Learn more here: What is Peek Protect?
If you simply need to reschedule, contact the experience provider directly. Rescheduling does not require using Peek Protect, and if the provider approves your change, your coverage will automatically carry over to your new date.
Still Can’t Find the Business’s Contact Information?
If you're unable to locate the provider’s confirmation email and cannot find their name or contact details, Peek.com Customer Support can assist with locating the booking.
Contact: consumersupport@peek.com
To help us locate your booking faster, please include:
Your full name
The email used during checkout
Approximate booking date
The booking ID (if visible on your checkout screen)
Last 4 digits of the card used (optional)
Important:
Our support team cannot answer business-specific questions such as availability, policies, or experience details. However, we can help identify the correct business and connect you with them.
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