Troubleshooting 101

Are you running into issues trying to log into Peek? Are certain things not loading as quickly as they used to? Let's talk troubleshooting!

Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and resolve it. To make sure we find the quickest and easiest solution we first have to make sure we understand what the problem is completely. 

One of the most important principles in the systematic approach to troubleshooting is the problem‑solving process. Below we are going to go over some steps to ensure we collect all information that can be helpful in pinpointing the problem and finding the solution.

Please note: If you have not done so already, we recommend using google Chrome, this browser works the best with Peek Pro.

Log out and Log Back in

This might sound as silly as, "Have you tried restarting your router" but there is a reason why the phrase is so familiar. Sometimes, it's all you need! Of course, if this does not resolve the issue, continue to follow the troubleshooting steps below.  

Make Sure This Browser is Updated

Normally updates happen in the background when you close and reopen your computer's browser. But if you haven't closed your browser in a while, you might see a pending update:

Clear Your Cache and Cookies

Deleting the cache data helps to troubleshoot, helps to increase the loading time of web pages, and increases the performance of your computer. If the browser doesn't load the new version of the site, even if there have been changes on the site since the last visit, the cache can cause issues with the view.

Open Google Chrome on your iOS device.

Click on the menu toolbar in the bottom right corner.

Select Settings.

Select Privacy.

Select Cookies, Site Data, and Cached Images and Files. ...

Click Clear Browsing Data at the bottom of the screen.

Then confirm by clicking Clear Browsing Data again.

Or check out how to Clear Cache and Cookies

Run a Speed Test

These tests are a quick way to isolate your ISP's performance as a variable in the quality of your connection, and they can put your mind at ease. Speed tests won't tell you your absolute internet speed, but they will give you a close approximation.

A quick and easy way to run a speed test is through Google. By just typing in, "Run a speed test" on your browser the option will appear.

Anything under 300 for ping should allow for a smooth experience.

Using an Incognito Window

When operating in an incognito window, the Chrome browser creates a temporary session that is isolated from the browser's main session and user data. Browsing history is not saved, and local data associated with the session, such as cookies, are cleared when the session is closed. This can be a great step in troubleshooting if the issue persists on the incognito window. 

On your computer, open Chrome.

At the top right, click MoreNew Incognito Window.

A new window appears. In the top corner, check for the Incognito icon.

You can also use a keyboard shortcut to open an Incognito window:

• Windows, Linux, or Chrome OS: PressCtrl + Shift + n.
• Mac: Press⌘ + Shift + n.

Or see the article, How to Use an Incognito Window.

Once all of the information has been collected above and the issue persists, please reach out to support. Include any additional information that could be helpful to solving the issue (Example: I experience loadings times when looking at my activity calendar only) and of course, feel free to also check out our article, Think I Found a bug in the System. What Should I do?