I’m a Peek Pro Partner — Where Can I Find Help? – Peek Pro

This Help Center is for customers booking experiences. If you are an operator who uses Peek Pro, you’ll find your resources and support in a different location.

Below is everything you need to know to access the Peek Pro Help Center, contact Partner Support, and get the right assistance quickly.

💡If you are not yet a Peek Partner and want information about joining Peek, please see: How do I partner with Peek Pro?

Topics in this article:

What is the difference between Peek.com and Peek Pro?
Where can I find help articles for Peek Pro?
How to Contact Partner Support
I am unable to log into Peek Pro (pro-app.peek.com). What should I do?
FAQs

What is the difference between Peek.com and Peek Pro?

Peek.com Marketplace

A marketplace where customers can discover and book activities such as tours, rentals, and attractions.
Designed for guests browsing experiences—not for operators managing their businesses.

Peek Pro for Business

The business software used by operators to manage bookings, inventory, payments, manifests, waivers, and more.
Only partners with a Peek Pro login can access these tools.

If you are looking for help with managing your activities, settings, or operations, you will need to access the Peek Pro Help Center, which is separate from this one.

Where can I find help articles for Peek Pro?

You’re currently viewing the customer Help Center.

All articles related to managing your business—such as editing activities, updating settings, accessing reports, or troubleshooting login issues—are located in the Peek Pro Help Center.

You can get there by:

Logging into Peek Pro and selecting Help in the lower-left corner, or
Going directly to the Peek Pro Help Center: https://help.peek.com/hc/en-us

How Partners Can Contact Support

If you need help that goes beyond the Help Center:

Live Chat: Use the chat bubble inside the Peek Pro Help Center
Email: support@peek.com

What to Have Ready When Contacting Partner Support

To protect your account and ensure we can help you efficiently, Partner Support will ask you to confirm:

The email address you use to log into Peek Pro
Your business name

Depending on your account permissions, some sensitive account updates—such as payout details, tax forms, or employee access—may require an admin user.

I am unable to log into Peek Pro (pro-app.peek.com). What should I do?

If you're having trouble signing in, here are some recommended steps:

Make sure you're on the correct login page:
https://pro-app.peek.com
Verify you're using the correct login.
Confirm your email is entered correctly.
Check your browser.
Peek Pro is optimized for Google Chrome. Ensure Chrome is up to date.
Clear your browser cache and cookies.
Instructions can be found here: How to Clear Cache and Cookies
Reset your password if needed.
Select Forgot password? at the bottom of the login box.

If you still can’t access your Peek Pro account after these steps, please reach out to our partner support team at support@peek.com or an internal admin.

FAQs

I didn’t receive the reset email. What should I do?

First, refresh your inbox and check your spam/junk folders. If you clicked the reset link multiple times, make sure you're using the latest email — previous links expire.

What do I do if I am a new to Peek Pro and my reset password link is expired?

Work with a coworker that has Administrator permissions for the Peek Pro account. They will be able to resend the password reset link or delete your user profile and re-create it to trigger the initial account creation email.

Is my username or login process different now?

No, your username and password remain the same. However, the login screen was updated with a new look and enhanced security on February 18, 2025.

Can I use the same password across multiple sites?

It’s strongly discouraged. Use a unique password for Peek Pro and consider a password manager to help you manage them securely.

My new password works on my desktop but not on my tablet. What should I do?

First, double-check that you're entering the exact same email and password combination. If you're using a mobile app or browser, try closing and reopening it, then re-enter your credentials. If the issue persists, we recommend fully logging out of the app or browser on your tablet and logging back in. In some cases, clearing your browser cache or updating the app may help resolve the issue.