I Used to Be a Partner of Peek and Need Information

If you previously used Peek Pro and no longer have an active account, this article explains how to access your old account information and what to do if you need to process a customer refund.

Accessing Information From an Old Peek Pro Account

Former partners cannot log in to Peek Pro directly. However, Partner Support can retrieve information for you, including:

• Reports

• Transaction history

• Booking details

To request account information email Partner Support with the details of your request at: support@peek.com. To receive this information, you will need to verify an email address that was associated with your Peek Pro login when your account was active.

Refunding a Customer in an Old Peek Pro Account 

If you no longer use Peek Pro but need to refund a customer, you have two options:

Option 1: Refund Outside of Peek Pro (Most Common)

If you have already received the payout for the booking, you may issue the refund using your own payment method. This is usually the fastest and simplest option.

Option 2: Request Help Processing a Refund in Peek Pro

If you prefer to issue the refund through Peek Pro, Partner Support can review your account status and payout configuration to determine whether a system refund is still possible. 

To request assistance issuing a refund, email Partner Support with the details of your request at: support@peek.com. To verify your identity, you will need to confirm an email address that was associated with your Peek Pro login when your account was active.