I Have Questions About My Peek.com Booking – Peek Pro

Have questions about a booking you made on Peek.com? No worries, we’ll help you quickly figure out who to contact and where to find the information you need so your experience goes smoothly.

Most booking-related questions are best answered by the experience provider (the business hosting your activity). And the good news? Their contact information is already included in your confirmation emails.

Topics in this article:

Peek.com Confirmation Emails
Your Experience Provider's Confirmation Email
How Do I Find My Confirmation Emails?
"Your booking is being processed" Email
How Do I Contact the Business I Booked With?

Peek.com Confirmation Emails

When you book on Peek.com, you may receive a confirmation email from the activity provider, a confirmation email from Peek, or both!

Your Peek.com Confirmation Email

From: Peek consumersupport@peek.com
Subject: Your Booking Confirmation

This email is simply your receipt and booking verification. It lets you know: “Your booking went through — you’re all set!” This email confirms your booking. In some cases, it may also include a voucher with your experience details.

Note: Some providers display a voucher within this Peek.com confirmation email. If included, it does contain up-to-date contact information and meeting instructions for your tour.

Your Experience Provider's Confirmation Email

This is the important one, and where the magic happens ✨

This confirmation email will come directly from the provider hosting your experience!

Inside, you’ll find:

The business name
Their direct contact information (phone/email)
Your date and time
Meeting instructions, waivers to sign, cancelation policies, what to bring, and other helpful details

If you need to make changes, ask questions, or confirm anything, use the experience provider’s contact information in this email. This connects you directly with the people running your experience.

How Do I Find My Confirmation Emails?

Try searching your inbox using keywords like:

“Confirmation”
“Peek”
“Your Activity”
The date of your booking
“Receipt”

And be sure to check:

Spam/Junk (these emails sometimes hide!)
Promotions (Gmail)
All Mail (if things were auto-archived)

"Your booking is being processed" Email

Most bookings are confirmed instantly. However, some operators prefer to verify availability manually. In these cases, you will receive a "Your booking is being processed" email while the request is under review.

The operator maintains control over the confirmation timing. Until they review your request, your booking will show as Pending, and a final confirmation or ticket will not be issued. Once the operator confirms or denies the request, you will receive a follow-up email with the final status.

How Do I Contact the Business I Booked With?

Once you find the experience provider’s confirmation email, use the contact details listed there. This is the fastest, most direct, and most accurate way to get help with your booking.

Many operators send their confirmation within minutes of your booking.

🚨 Important: To avoid delays or confusion on the day of your activity, always review the experience provider’s confirmation email first. It should contain everything you need to arrive prepared and on time.

Still Need Help?

If you see a legitimate charge but did not receive a confirmation email from the experience provider or a Peek confirmation email, first check your spam, junk, promotions, and trash folders.

If you still can’t find anything, contact consumersupport@peek.com so we can look into your booking.