How to Find Your Voucher or Experience Details

If your booking includes a voucher, this article will help you find it and review your experience details. Some bookings do not include a voucher, but you can still find important information in your confirmation emails, including contact details, meeting location, and booking information.

Topics In This Article

How To Find Your Peek Confirmation Email
What If My Confirmation Email Does Not Include A Voucher?
How To Download Your Voucher
What Information Is Included On Your Voucher?
How To Contact The Experience Provider
Still Need Help?

How To Find Your Peek Confirmation Email

After booking, look for an email with the subject line Your Booking Confirmation.  It will be sent from consumersupport@peek.com

If you don’t see it right away, search your inbox using keywords like:

• Peek

• Your Booking Confirmation

• The name of your activity

• Your booking date

Be sure to check your:

• Spam

• Junk

• Promotions

• Trash

Sometimes confirmation emails are filtered automatically.

How To Download Your Voucher

1. Open the Your Booking Confirmation email.

2. Locate the Download Voucher link.

3. Select Download Voucher to open your voucher.

Your voucher will open with your experience details.

What If My Confirmation Email Does Not Include A Voucher?

If you opened your confirmation email and do not see a Download Voucher link, that is okay.

Some bookings do not include a voucher. In those cases, your experience details and contact information are usually included in a separate confirmation email from the activity provider.

Search your inbox for:

• The name of the activity provider

• The name of your activity

• The date of your booking

Be sure to check your spam, junk, promotions, and trash folders.

If you still cannot find your experience details and you were charged, email consumersupport@peek.com and our team will take a closer look.
 

What Information Is Included On Your Voucher?

At the top of your voucher, you’ll find:

• Activity provider name

• Booking reference number

• Date and time

• Traveler information

Scroll down to view:

• Meeting point or pickup location

• Check-in instructions

• Directions or arrival details

• Additional information about your experience

How To Contact The Experience Provider

Within the Voucher further down, look for the Help & Support or Activity Provider section. 

This area may include:

• Provider phone number

• Provider email

• Other contact details for the business hosting your experience

Contact the activity provider directly if you have questions about:

• Meeting location

• Check-in instructions

• Timing

• Rescheduling

• Late arrival

• Activity-specific details

They run the experience and can provide the most accurate information.

Still Need Help? 

What if I can’t find voucher or confirmation email?

Start by searching your inbox for Your Booking Confirmation and check your spam, junk, promotions, and trash folders. If you still can’t find it, contact consumersupport@peek.com for help.

I was charged but don’t see an email. What should I do?

If you see a legitimate charge but cannot find your confirmation email after checking all folders, email consumersupport@peek.com so we can look into your booking.