This article goes over questions that are frequently asked by partners currently using Peek Pro.
If you are not a current Peek Partner but are interested in joining us, please review this guide for more information on how to join Peek - How do I partner with Peek?
How do I get in contact with Peek Partner Support?
You can reach Partner Support by email at support@peek.com or chat by clicking on the Help chat bubble in the bottom right corner within our partner HelpDesk (https://help.peek.com/hc/en-us). Their hours are as follows Mon - Fri 8 am to 11 pm; Saturday 9 am to 8 pm; Sunday 10 am to 8 pm (All Times are Eastern Time).
I need assistance with how to make a change in my Peek account but do not see any articles here that help me.
Any articles related to your Peek Pro account are found in our Peek Pro Helpdesk which is separate from this one, this is our Peek.com Helpdesk. You can get to our Peek Pro Helpdesk by logging into Peek and clicking on "? Help" in the bottom left corner or you can get there using this URL - https://help.peek.com/hc/en-us
Please keep in mind that to access that Helpdesk you will need to be logged into your Peek Pro account.
I am unable to log into Peek Pro (pro-app.peek.com).
If you need to reset your password please see this article for instructions - How can I change my password?
1. Please make sure you are using the correct URL to login, the login for our software is pro-app.peek.com.
2. Please check that your Google Chrome browser is up to date. We recommend our partners use Google Chrome as Peek Pro is optimized for Chrome.
3. The next step we recommend is trying to clear your cache and cookies on your browser. You can find the instructions for this in the article - How to Clear Cache and Cookies
If you are still unable to log into your Peek Pro account please contact Partner Support.
How do I submit an experience to Peek.com?
In order to have an experience on Peek.com you must be a current Peek Pro user.
To submit a listing Peek.com, email Partner Support at support@peek.com with the following information (most of this can be copy/pasted from your currently product information in your Peek Pro account):
- Activity or Rental Name.
- 3 to 6 single sentence highlights about the experience.
- What's included.
- What to know and rules.
- 3-5 high-quality photos relevant to the activity or rental.
- Address.
- Cancellation policy.
More information about the requirements for a submission can be found in the Creating Content that Resonates: The Peek.com Style Guide help center article.
I submitted a request for my product to be on Peek.com, what are the next steps?
After submitting your information to Peek.com, Partner Support will inform the Content team, and once your experience is live, they can provide you with a direct link to your listing.
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